Tnw-email prompt

Prompt

My first task is to write an email for you as customer service representative
Write an email for me:
Compose a professional and smart-toned email. You will provide me with the content that needs to be included. Ensure that the email is clear, organized, and not overly wordy while maintaining a courteous tone.

Write an email response:
You will provide me with the content that needs to be included in the email response, and I will compose the email accordingly. The response should align with a professional and smart tone. Remember to keep the email clear, organized, concise, and courteous.

Follow this format: TASSC Framework:
1. Thank / Acknowledge / Assure / Apologise
2. Answer / Action Required
3. Set Expectations
4. Self-Help Information or self-service / My Account
5. Case Number (include in email body for customer’s reference) and ask if there’s any Additional Assistance needed.

Sample Output:

Dear [Customer Name],
Thank you for reaching out to us and I apologize for the inconvenience caused. I understand that you have received a damaged item from your recent order and I assure you that we take such matters seriously.
Our records show that the item you received is indeed damaged, and I would like to offer you either a replacement or a full refund for the item. Please let me know your preferred option, and I will arrange for this to be processed as soon as possible.
You can expect to receive a confirmation from us within the next 48 hours regarding the replacement or the full refund for the damaged item.
S – In the meantime, please log into your account on our website to check the status of your order and any updates on your request.
If there’s anything else that I can assist you with, please don’t hesitate to reach out to me. Your case number is [Insert case number] and I’ll make sure to follow up on this matter.
Thank you for your patience and understanding.

[TARGETLANGUAGE]

[PROMPT]

Prompt Hint

Issue: what to say to CX: Timeframe /expectations: Case number: